CGLG05. (PUBLIC SECTOR) MANAGEMENT & FINANCE
(updated: May 18, 2006 )

OFL = Ordered for Library - please check University Library catalogue for latest on availability:
http://www.nottingham.ac.uk/library/
* indicates most useful and/or up to date references

Association of Chief Executives of Voluntary Organisations (ACEVO), tel. (0845) 345 8481
- website: http://www.acevo.org.uk
'Replacing the State? The Case for Third Sector Public Service Delivery', 2003.
'Communities in Control: The New Third Sector Agenda for Public Service Reform', 2005, http://www.acevo.org.uk/main/publications.php?content=pubcatalog

Allen, H.J.B, 1990, 'Cultivating the Grassroots: Why Local Government Matters', International Union of Local Authorities (IULA), The Hague.

Association of Chief Executives of Voluntary Organisations, 2004, 'Surer Funding', ACEVO, December,
http://www.acevo.org.uk/main/publications.php?content=pubdescription&pid=156&...

Attwood, Margaret; Pedler, Mike; Pritchard, Sue & Wilkinson, David, 2003, 'Leading change: a guide to whole systems working' , The Policy Press, Bristol. ISBN 1 86134 449 X

Audit Commission publications available from tel. (0800) 502030
- website: http://www.audit-commission.gov.uk
AC 1987-1990:
'Improving Supply Management in Local Authorities', National Report, 1987
'Managing Services Effectively: Performance Review', Management Paper, 1989
AC 1991-1995:
'Putting Quality on the Map: Measuring and Appraising Quality in the Public Service', Occasional Paper, 1993
'Paying the Piper...Calling the Tune: People, Pay and Performance Management in Local Government', AC National Report, 1995
'Local Authority Performance Indicators', Volumes 1 & 2, HMSO, 1995.
'From Administration to Management: The Management of the Finance Function in Local Government', Executive Briefing, 1995
'Have We Got News for You? A Guide to Good Practice in Publishing the Local Authority Performance Indicators', 1995
AC 1996-2000:
'Form follow function: Changing Management Structures in the NHS and Local Government', 1996.
'Called to Account: The Role of Audit Committees in Local Government', 1996.
'Local Authority Performance Indicators 195/06', Volume 2, 1997
'A Learning Experience: Service Delivery in Local Government', Occasional Paper, 1997
'Local Authority Performance Indicators 1997-98', 1999.
'A Measure of Succcess: Setting and Monitoring Local Performance Targets', 1999.
'All Aboard: a review of local...', 1999. Oversize HE333.A8
'Aiming to Improve: The Principles of Performance Measurement', 2000.
'On Target: The Practice of Performance Indicators', 2000.
AC 2000-
'Protecting the Public Purse: ensuring financial probity in local government', February 2001
'Building for the future: the management of procruement under the private finance initative', July 2001.
'Managing Change to Improve Local Services', July 2001, and at http://www.audit-commission.gov.uk/changehere
'A new approach to local council audit', August 2001.
'Delivering Improvement Together: Audit Commission strategy - 2001-2004', January 2002, http://www.info4local.gov.uk/searchreport.asp?id=4907&heading=e-mail+alert
'Working Capital: introductory briefing' (study of London;s sustainability), GOT1850, February 2002.
'Acting on facts: using performance measurement to improve local authority services', 2002
'Learnig from audit, inspection and outreach', 2002
'Comprehensive performance assessment', 2002, http://www.audit-commission.gov.uk/itc/cpainfo.shtml
'Public Services in Wales: Delivering a better Wales - July 2002', http://www.info4local.gov.uk/searchreport.asp?id=7326&heading=e-mail+alert
'Competitive Procurement: Learning from Audit, Inspection and Research', 2002.
'Recruitment and Retention', September 2002, and at http://www/planing.haynet.com
'Performance Breakthroughs - September 2002', http://www.info4local.gov.uk/searchreport.asp?id=12225&heading=e-mail+alert
'Quality of Life Performance Indicators: Feedback', October 2002, http://www.info4local.gov.uk/searchreport.asp?id=12321&heading=e-mail+alert
'The Comprehensive Performance Assessment Final Framework for Single Tier and County Councils', October 2002,
http://www.info4local.gov.uk/searchreport.asp?id=12686&heading=e-mail+alert
AC 2003:
'Connecting with users and citizens', 2003.
'Comprehensive Performance Assessment: The next steps', April 2003, http://www.info4local.gov.uk/searchreport.asp?id=14820&heading=e-mail+aler
'More information on the Audit Commission's Performance Assessment work ', April 2003, http://www.audit-commission.gov.uk/cpa
'Trust in the Public Sector', May 2003, http://www.info4local.gov.uk/searchreport.asp?id=15319&heading=e-mail+alert
'Trust in Public Bodies', May 2003, and at http://www.audit-commission.gov.uk
'Trust in Public Instiutions', May 2003, and at http://www.audit-commission.gov.uk
'Comprehensive Performance Assessment: The way forward', July 2003,
http://www.info4local.gov.uk/searchreport.asp?id=15965&heading=e-mail+alert
'Stewardship and Governance Report', August 2003, http://www.info4local.gov.uk/searchreport.asp?id=16297&heading=e-mail+alert
'Audit Commission Annual Report', August 2003, http://www.info4local.gov.uk/searchreport.asp?id=16296&heading=e-mail+alert
'Learning from CPA briefings', 2003, http://www.audit-commission.gov.uk/cpa/analysis.asp
'Targets in the Public Sector', September 2003, http://www.info4local.gov.uk/searchreport.asp?id=16729&heading=e-mail+alert
'Corporate Governance: Improvement and trust in local public services - October 2003', http://www.info4local.gov.uk/searchreport.asp?id=17077&heading=e-mail+alert
'Strategic Regulation: Minimising the burden, maximising the impact', November 2003, http://www.info4local.gov.uk/searchreport.asp?id=17430&heading=e-mail+alert
'Comprehensive Performance Assessment: 2003', December 2003, http://www.info4local.gov.uk/searchreport.asp?id=18108&heading=e-mail+alert
AC 2004:
'Comprehensive Performance Assessment 2005: The way ahead', January 2004, http://www.info4local.gov.uk/searchreport.asp?id=18301&heading=e-mail+alert
'The Journey to Race Equality: Delivering Improved Services for Local Communtiies', February 2004, and at http://www.audit-commission.gov.uk
'Audit Commission: Statement of responsibilities - April 2004;, April 2004, http://www.info4local.gov.uk/searchreport.asp?id=19594&heading=e-mail+alert
'Claims and Returns: Good practice for authorities - April 2004', April 2004, http://www.info4local.gov.uk/searchreport.asp?id=19591&heading=e-mail+alert
'Claims and Returns: Good practice for grant-paying bodies - April 2004', http://www.info4local.gov.uk/searchreport.asp?id=19590&heading=e-mail+aler
'CPA 2005: the way forward', 2004, http://www.audit-commission.gov.uk
'People, Places and Prosperity: Delivering government programmes at the local level - June 2004', June 2004,
http://www.info4local.gov.uk/searchreport.asp?id=20358&heading=e-mail+alert
'Consultation on the Draft Codes of Audit Practice', August 2004, http://www.info4local.gov.uk/searchreport.asp?id=21011&heading=e-mail+ale
'Proposals for Comprehensive Performance Assessment from 2005', December 2004,
http://www.info4local.gov.uk/searchreport.asp?id=22621&heading=e-mail+alert
'Comprehensive performance assessment: 2004', December 2004, http://www.info4local.gov.uk/searchreport.asp?id=22724&heading=e-mail+alert
'The Efficiency Challenge', November 2005, http://www.audit-commission.gov.uk/reports/NATIONAL-REPORT.asp?CategoryID=ENG...

Baker, Brian, 1999, 'PFI Credit Where It's Due' (applying the PFI to technical services), Surveyor, 6.5.99.
Baker, Brian, 2002, 'Swtiching on to PFI' (streetlighting and the private finance initiative), Surveyor 189 (5704), 7.11.02, pp16-18.

Ball, Jonathan, 2002, 'Transporting the PFI' (the public-private partnerships programme and transport), Surveyor, 7.2.02, pp14-15.

Bennett, Joan, 1997, 'Getting the best from Best Value', Local Environment News 4 (2), November/December.

Better Regulation Task Force, 2003, 'Imaginative Thinking for Better Regulation', BRTF, London, September

Blears, Hazel, 2003, 'Communities in Control: Public Services and Local Socialism', Fabian Society, London, tel. (020) 7227 4900 or email bookshop@fabian-society.org.uk

Borraz, Oliver, et al., 1994, 'Local leadership and decision-making: A Study of France, Germany, the United States and Britain', LGC Communications, London.

Brannan, Tessa; John, Peter; Stoker, Gerry, 2006, ‘Active citizenship and effective public services and programmes: How can we know what really works?’, Urban Studies 43 (5-6), p993, http://journalsonline.tandf.co.uk/link.asp?id=QJ81M81165357569

Brooke, R, 1989, 'Managing the Enabling Authority', Longman, Harlow, Essex.

Bubb, Stephen, 2003, 'Better deal beckons third sector' (HM Treasury Guidance to Funders), Regeneration & Renewal, 10.10.03, p14

Burke, R, 1999, 'Project Management: Planning and Control Techniques', 3rd edition, Wiley Higher Education, ISBN 047198762X

Buttery, Roger, 1993, 'Audit in the Public Sector', ICSA Publishing, Hemel Hempstead, Hertfordshire.

CAG Consultants, London N1:
'How Well Does CPA Address Sustainable Development Performance?', WWF-UK, Godalming, Surrey, 2002.
'Mainstreaming Sustainable Development through Modernisation. Part 4. Promoting Sustainable Development Through CPA and Best Value', WWF-UK
'Comprehensive Performance Assessment and Sustainable Development: Report of the Newcastle Workshop', IDeA, London, October 2003.

Cabinet Office, London, tel. (020) 7276 2170
- website: http://www.cabinet-office.gov.uk/
'Satisfaction with public services', 2001, http://www.cabinet-office.gov.uk/innovation/projects/satisfaction.shtml
'Public Bodies: 2001', February 2002, http://www.info4local.gov.uk/searchreport.asp?id=5356&heading=e-mail+alert
'(Cabinet Office Regulatory Impact Unit), 'Making a difference: reducing red tape and bureaucracy in local government',
http://www.cabinet-office.gov.uk/regulation/publicsector/LocalGovernment.pdf

Carlton Publishing and Printing Ltd., 1998, 'Your Practical Guide to the Governance of Britain in Europe, 1998/99'

Centre for Public Services, tel. (0141) 272 66683.
- website: http://www.centre.public.org.uk/
'User / Employee Involvement in Best Value Partnerships', 1998.
'Private Finance Initiative and Public Private Partnership: What future for public services?', 2001, http://www.centre.public.org.uk/briefings

CIPFA, 1996, 'Finance and General Statistics 1996-97', CIPFA, London.

Claydon, Tony; Moore, Bryan & Webb, Jeff, 1984, 'RTPI Distance Learning Pack: Managing a planning department', Written by Tony Claydon, Bryan Moore & Jeff Webb, Trent Polytechnic (since 1992 The Nottingham Trent University), Nottingham, 1984 (revised in late 1990s). ISBN 0 905488 05 9, Department of Economics and Politics, TNTU, Burton Street, Nottingham NG1 4BU, tel. (0115) 941 8419, fax. (0115) 924 6829

Collier, Rohain, 1998, 'Equity in Managing Service Delivery', Open University Press, Oxford.

Command Papers (HM Government), available from The Stationery Office (TSO) (was HMSO until 1997):
'Rates: Proposals for Rate Limitation and Reform of the Rating System', Cmnd. 9008, 1983.
'Report of the Committee into Inquiry into the Function and Powers of the Islands Councils of Scotland; (Montgomery Report), Cmnd. 9216, 1984.
'Progress in Financial Management in Government Departments', Cmnd. 9297, 1984.
'Paying for Local Government', Cmnd. 9714, 1986.
'The Conduct of Local Authority Business: Report of the committee of Inquiry' (Widdicombe Report), Cmnd 9797; Research Volumes, Cmnd. 9798, 9799, 9800 & 9801, 1986.
'Civil Service Management Reform: The Next Steps' (Government Reply to the Report from the Treasury and Civil Service Committee), Cmnd 569, 1989.
'Improving Management in Government: The Next Steps Agencies: Review 1990', Cm 1261, 1990.
'The Citizen's Charter: Raising the Standard', Cm 1599, 1991.
'Competing for Quality: Buying Better Public Services', Cm 1730, 1991.
'Improving Management in Government: The Next Steps Agencies: Review 1991', Cm 1760, 1991.
'The Citizen's Charter: First Report', Cm 2101, 1992.
'Local Government in Wales: A Charter for the Future', Cm 2155, 1993.
'Next Steps Agencies in Government: Review, 1995', Cm 3164, 1996.

Confederation of British Industry, 2006, ‘A Fair Field and No Favours: Competitive Neutrality in UK public service market’, CBI, London,
http://www.cbi.org.uk/ndbs/press.nsf/0363c1f07c6ca12a8025671c00381cc7/a36498e...

Construction Products Association, 2003, 'Achievable Targets: Is the Government Delivering?', CPA, London, tel. (020) 7323 3770, October, and at http://www.planning.haynet.com

Corringan, Paul, et al., 1999, 'Managing in the New Local Government', Kogan Paul, London N1.

Cowan, Rob, 1999, 'The role of planning in local government', Commissioned by the RTPI from Rob Cowan, Royal Town Planning Institute, London.

Davies, Huw T.O; Nutley, Sandra M & Smith, Peter C, (eds.), 2000, ‘What works? Evidence-based policy and practice in public services’, The Policy Press, Bristol. ISBN 1 86134 191 1 (Hb) / 1 86134 192 X (pb)

Davis, Howard & Hall, Declan, 1996, 'Matching purpose and task; the advantages and disadvantages of single- and multi-purpose bodies', York Publishing Services, York.
Davis, Howard, 2003, 'Deliver us from poor councils: is inspection really a cure-all?', eg' (University of Westminster) 9 (3), September, pp3-5

Democratic Health Network (DHN), 2001, 'Health and the new political structures in local government', Democratic Health Network, October, http://www.dhn.org.uk

Demos, 2002, 'Local authority? How to develop leadership for better public services', Central Books, ISBN 1 841 800546

Department for Transport, Local Government and the Regions (DTLR) (replaced the DETR in June 2001)
- website: http://www.dtlr.gov.uk
DTLR 2001:
'Building for the Future: The management of procurement under the Private Finance Initiative', June 2001,
http://www.info4local.gov.uk/searchreport.asp?id=2029&heading=E-mail+alert
'Special grants programme: biddeing guidance' (?exact title), August 2001 and at http://www.regeneration.dtlr.gov.uk/policies/sgp01
'Improving communication with council taxpayers', 2001, http://www.loca.detr/.gov.uk/finance/ctax/consult/01.htm
'Council Tax: A consultation paper on proposed changes for second homes and long-term empty homes', November 2001,
http://www.info4local.gov.uk/searchreport.asp?id=4197&heading=e-mail+alert
'Satisfaction in Public Services', December 2001, http://www.info4local.gov.uk/searchreport.asp?id=4341&heading=e-mail+alert
'Strong Local Leadership: Quality public services', December 2001, http://www.info4local.gov.uk/searchreport.asp?id=4498&heading=e-mail+alert
'Working Together: Effective partnering between local government and business for service delivery', December 2001,
http://www.info4local.gov.uk/searchreport.asp?id=4677&heading=e-mail+alert
'Business Rates - A Guide - Pdf(175kb)', December 2001, http://www.local.dtlr.gov.uk/finance/ssa/ssa0203.htm
'Local Public Service Agreements: New Challenges', TSO, London
DTLR 2002:
'Local Government Finance (England): Special grant report', January 2002.,
http://www.info4local.gov.uk/searchreport.asp?id=4780&heading=e-mail+alert
'Housing and the Private Finance Initiative', February 2002, http://www.info4local.gov.uk/searchreport.asp?id=5327&heading=e-mail+alert
'Local Authority Housing Division: Housing subsidies and grants', February 2002, http://www.info4local.gov.uk/searchreport.asp?id=5329&heading=e-mail+alert
'Single Capital Pot: Guidance 2002 - Part two', May 2002, http://www.info4local.gov.uk/searchreport.asp?id=6640&heading=e-mail+alert
'Acting on Facts: Using performance measurement to improve local authority services', May 2002, http://www.info4local.gov.uk/searchreport.asp?id=6687&heading=e-mail+alert
'Strong Local Leadership - Quality Public Services', 2002.
DTLR 2003:
Calculation of Charges', March 2003, http://www.info4local.gov.uk/searchreport.asp?id=14617&heading=e-mail+alert
'Accounts and Audit Regulations 2003', March 2003, http://www.info4local.gov.uk/searchreport.asp?id=14616&heading=e-mail+alert

Department of the Environment, Transport and the Regions (DETR) (June 1997 - June 2001)
- website: http://www.detr.gov.uk
NB: DETR replaced from June 2001 to May 2002 by the Department for Transport, Local Government and the Regions (DTLR)
DETR 1997-1999:
'Where Does Public Spending Go? Pilot Stuydy to Analysse the Flows of Public Expenditure into Local Areas'. DETR Publication Sales Centre, Rotherham, tel. (01709) 891318, 1998.
'Local Government and the Private Finance Initiative: an explanatory note on PFI and Public-Private Partnerships', DETR Free Publications, Wetherby, September 1998.
'Local leadership, local choice' (local government management), Cmn. 4298, TSO, April 1999. ISBN 0101429827
'The Government's Response to the Environment, Transport and Regional Affairs Committee's Report on Local Government Finance', £4.70 from TSO, tel. (0870) 600 5522, July 1999. ISBN 0 10 144022 7.
'Standard Spending Assessments 2000-2001', November 1999, and at:- http://www.local.detr.gov.uk/finance/ssa/ssa0001.htm
'The 2000/01 Revenue Support Grant Consultation', December 1999, at:- http://www.local.detr.gov.uk/finance/ssa/ssa0001.htm
DETR 2000:
'Non Domestic Rates: Review of Revaluation (Consultation Paper);, March 2000, http://www.local-regions.detr.gov.uk/consult/ndreview/index.htm
(DETR & Local Government Association), 'The Revenue Grant Distribution system Review: Improving grant Distribution to Local Authorities', Report by the RGD (Revenue Grant Distribution) review group, March 2000, available from Catherine Turner, tel. (020) 7890 4054, and at: http://www.lga.gov.uk/lga/rgd/index.htm
(DETR & Local Government Association), 'The Capital Finance Review: A New Prudential System' (joint report by central and local government throught the Capital Programmes Working Party (CPWP), March 2000, available from Cahterine Tuner, tel. (020) 7890 4054, and at: http://www.lga.gov.uk/lga/rgd/index.htm
'Public-private partnerships: the Government's approach', £14.50 from TSO, March 2000 or visit http://www.hm-treasury.gov.uk 'The Single Capital Pot - Arrangements for Commencement including a note on the Dry Run requirements and timetable, guidance on producing capital strategies and the finalised good practice guidelines on asset management of local authority land and buildings', March 2000, http://www.local.detr.gov.uk/finance/capital/singpot.htm
'Single Capital Pot - Asset Management Planning Booklet - Beginning and Developing a Corporate Asset Management Process', August 2000, http://www.local.detr.gov.uk/finance/capital/singpot.htm
'Forthcoming 2001/02 RSG Settlement Information', August 2000, http://www.local.detr.gov.uk/finance/ssa/ssa0102.htm
'Single Capital Pot 'dry run' Asset Management Plans - Revised Property Definitions', August 2000, http://www.local.detr.gov.uk/finance/capital/singpot.htm
'The Beacon Council Scheme: Consultation on Year 3 Themes', August 2000, http://www.local-regions.detr.gov.uk/consult/beacon/year3/index.htm
'The Local Government Act 2000', August 2000, http://www.local-regions.detr.gov.uk/lgbill99/index.htm
'Rate Relief for Horse Enterprises on Farms (Consultation Paper)', August 2000, http://www.local-regions.detr.gov.uk/consult/hefarms/index.htm
'Modernising Local Government Finance: A Green Paper', September 2000, (consultation paper; responses are invited by Friday 8 December 2000 to: Kate Cassidy, LGF1, DETR, 5/F6, Eland House, Bressenden Place, London SW1E 5DU, email: lgfinance_greenpaper@detr.gov.uk ), the green paper and its annexes can be downloaded in PDF and HTML formats from: http://www.local.detr.gov.uk/greenpaper/index.htm and paper copies can be obtained from DETR Free Literature, Wetherby, tel. (0870) 1226 236..
'Revaluation 2000: Business rate appeals - An introduction to programming', November 2000,http://www.info4local.gov.uk/searchreport.asp?id=624&heading=Email+Alert
DETR 2001:
'Single Capital Pot Guidance 2001 - Consultation', February 2001, http://www.local.detr.gov.uk/finance/capital/singpot.htm
'Public/Private Partnerships and the Private Finance Initiative (updated)', February 2001, http://www.detr.gov.uk/ppp/index.htm
'Analysis of Responses to the Local Government Finance Green Paper', March 2001, http://www.info4local.gov.uk/searchreport.asp?id=1251&heading=E-mail+alert
'Local Government Finance: Non-domestic rates', March 2001,http://www.info4local.gov.uk/searchreport.asp?id=1453&heading=E-mail+alert
NB: DETR replaced from June 2001 to May 2002 by the Department for Transport, Local Government and the Regions (DTLR)

Dickinson, Scott, 2004, 'Time for a sharper focus on our goals' (public service performance measurement), Regeneration & Renewal, 30.7.04, p12
Dickinson, Scott, 2004, 'Long haul on local area agreements', Regeneration & Renewal, 13.8.04, p12

Dobson, P. et al., 1993, 'Changing Culture: New Organisational Approaches', Institute of Personnel Management.

Economic and Social Science Research Council, 2003, 'Beyond performance management? Evaluation for effective local governance', ESRC, Swindon, Witlshire, http://www.regard.ac.uk/research_findings/R000223459/report.pdf

Elcock, Howard, 1994, 'Local Government: Policy and Management in Local Authorities', Routledge, London.

Eliassen, Kjell & Kooimah, Jan, 1993, 'Managing Public Organisations: Lessons from Continental European experience', 2nd edition, Sage, London.

*Elsworth Sykes Planning, 1991, 'Planning - is it a service and how can it be effective? - A Summary of the study', Royal Town Planning Institute, London.

Exworthy, Mark & Halford, Susan (ed), 1998, 'Professionals and the New Managerialism in the Public Sector', Open University Press, November.

Fabian Society, London, tel. (020) 7227 4900,
- website: http://www.fabian-society.org.uk
'Paying for Progress - a New Politics of Tax for Public Spending', 2001, £9.95
'Responsibility for All - A National Strategy for Social Inclusion', January 2002.
'The Courage of Our Convictions: Why Reform of the Public Services is the Route to Social Justice', October 2002.
'Communities in Control: Public Services and Local Socialism', June 2003.

Felz, David, 1996, 'Survey Research for Public Administration', Sage, London.

Fenwick, J, 1995, 'Managing local government', Chapman & Hall, London.

Fields, Jo, 1997, 'The best Performers' (local government management in Sweden), Surveyor, 6.11.97.

Fletcher, Mark, 1999, 'Managing Communication in Local Government', Kogan Paul, London N1, February.

Fraser, Charles, 2003, 'European Approaches to Public Sector Funding: Some Innovative Ideas', Paper presented to the Planning Summer School, Bangor, September, http://www.planningsummerschool.org/papers/year2003/

Flynn, Norman & Strehl, Franz, 1997, 'Public Sector Management' (3rd edition), Prentice Hall.

*Galt, Vaughan & Webb, Jeff, 1984, 'RTPI Distance Learning Pack: Management in a planning and development environment', Written by Vaughan Galt and Jeff Webb, Trent Polytechnic (since 1992 The Nottingham Trent University), Nottingham, first edtion, 1984 (revised in late 1990s), available for £145 including postage and packing (£125 for RTPI members; please quote membership number) from Department of Economics and Politics, TNTU, Burton Street, Nottingham NG1 4BU, tel. (0115) 941 8419, fax. (0115) 924 6829

Garlick, Richard, 2003, 'Dilemmas over service delivery', (community-led groupsand funding to deliver puiblic services), Regeneration & Renewal, 26.9.03, p13

Gaster, Lucy, 1995, 'Quality in Public Services: Managers' Choices', Oxford University Press, Oxford.

Glaister, Stephen; Scanlon, Rosemary & Travers, Tony, 2000, 'Getting Partnerships Going: Public private partnerships in transport', Institute for Public Policy Research, London, March. HE4719.L6.G5

Goss, S, 2001, 'Making Local Governance Work - Networks, Relationships and the Management of Change', Palgrave Macmillan, Basingstoke, Hampshire.

Greer, Alan & Hoggett, Paul, 1997, 'Steering between Government and the Market: The Governance of Local Public Spending Bodies', York Publishing Services, York.

Gunne-Jones, Alan, 1991, 'Planning - is it a service and how can it be effective?', RTPI Commissioned study by Alan Gunne-Jones of Elsworth Sykes Planning. ISBN 0 901151 65 3.

Hakes, C, 1999, 'The Public Sector Excellence Handbook', Second edition, Bristol Quality Centre, Bristol.

Hambleton, Robin, 1995, 'Management in a culture of change', Planning Week 3 (1).
Hambleton, Robin, 1997, 'Blair's Local Democracy agenda', Planning 1219, 23.5.97.
Hambleton, Robin, 1997, 'New forms of city leadership', Town and Country Planning 66 (10), October.
Hambleton, Robin, 1998, 'Leading the Way', Institute of Public Policy Research, London.
Hambleton, Robin, 1998, 'Local Government Political Management Arrangements: an International Perspective', TSO, Edinburgh.
Hambleton, Robin & Sweeting, David, 1999, 'Restructuring our decision making' (three models for local governance), Planning 1344, 12.11.99.
Hambleton, Robin, 2000, 'Modernising Political Management in Local Government', (Carfax / Taylor and Francis Ltd) Urban Studies, 37 (5-6), May/June, pp931-950.
Hambleton, Robin, 2000, 'Local accountability and local taxation: first thoughts on visible councils', Local Government Association, London.

Handy, Charles, 1988, 'The making of managers', Longman, London/

Harvey-Jones, Sir John, 1985, 'Managing to survive', Heinemann, London.
Harvey-Jones, Sir John, 1988, 'Making it happen: reflections on leadership', Collins, London.

Hawkins, Roger, 1998, 'Why do all planners need to be managers', Planning 1248, 2.1.98.

Hennig, Margaret & Jardin, Anne, 1966, 'The managerial woman: the survival manual for women in business', John Wiley & Sons, New York.

Higgins, Marilyn; Prior, Alan; Boyack, Sarah; Howard, Teresa & Krywko, Jean, 1995, 'Planners as Managers: Shifting the Gaze', Study commissioned by the Royal Town Planning Institute, Published by RTPI Services Ltd., London, ISBN 0 901151 87 4. (GP5511.PLA)
Higgins, Marilyn, 1996, 'Contracting out planning services', Results of a survey of local planning authorities in the UK carried out by the RTPI Management Development Panel and written by Marilyn Higgins. ISBN 0 901151 92 0.

Hirst, Peter, 2004, 'Beyond local authorities: what future for service delivery?', eg' (University of Westminster) 10 (2), February, pp2-4

HM Treasury (Chief Secretary to), London
- website: http://www.hm-treasury.gov.uk
'Breaking New Ground: The Private finance Initiative', 1993.
'Private Opportunity: Public Benefit: Progressing the Private Finance Initiative', 1995.
'Public Services for the Future: Modernisation, Reform, Accountability', Cmnd. 4181, TSO, December 1998.
'Public-Private Partnerships: the Government's Approach', March 2000.
'Role of the Voluntary Sector in public service delivery', 2001, http://www.hm-treasury.gov.uk/docs/2001/ccr_voluntary_tor.html
'The Green Book: consultation paper', August 2002.
'Review of large public procurement in the UK', August 2002,
'The Green Book: Appraisal and evaluation in central government', August 2002, http://www.info4local.gov.uk/searchreport.asp?id=7564&heading=e-mail+alert
'The Role of the Voluntary and Community Sector in Service Delivery', September 2002, tel. (020) 7270 4558, and at http://www.hm-treasury.gov.uk
'Public Sector Finance Statistics: January 2003', http://www.info4local.gov.uk/searchreport.asp?id=14235&heading=e-mail+alert
'Risk Support', February 2003, http://www.info4local.gov.uk/singleLink.asp?linkid=2112&heading=e%2dmail%20alert
'Futurebuilders: an investment fund for voluntary and community sector public service delivery', 2003, http://www.hm-treasury.gov.uk/consultations_and_legislation/fuutrebuilders/consult_futurebuilders_index.cfm
'Guidance to Funders', October 2003, and at http://www.hm-treasury.gov.uk
'Audit Committee Handbook', October 2003,. http://www.info4local.gov.uk/searchreport.asp?id=17316&heading=e-mail+alert
'Public Sector Finances: October 2003', November 2003, http://www.info4local.gov.uk/searchreport.asp?id=17602&heading=e-mail+alert
'The Green Book: Appraisal and Evaluation in Central Government', January 2004
'Releasing Resources for the Frontline: Independent review of public sector efficiency', July 2004,
http://www.info4local.gov.uk/searchreport.asp?id=20604&heading=e-mail+alert
'Lyons Public Sector Assets Management Study', December 2004, http://www.info4local.gov.uk/searchreport.asp?id=22573&heading=e-mail+alert

House of Commons Environment Transport and Regional Affairs Committee:
'Eighth Report of the ETR Committee: Local Government Finance', TSO, tel. (0345) 585463, May 1999.
'Tenth Report: The Audit Commission', HC174-I, Session 1999-2000, TSO, tel. (0870) 600 5522, July 2000.

House of Commons Public Accounts Committee:
'Forty-second report: Managing the Relationship to Secure a Successful Partnersnip in PFI Projects', July 2002, http://www.parliament.uk/commons/selcom/pachome.htm

House of Commons Treasury Select Committee:
'Session 1995-96: Sixth Report: The Private Finance Initiative', HC 146, HMSO, London, 1996.
'Evaluation of the Private Finance Initiative Programme' (?exact title), March 2000.

Incomes Data Services, 1993, 'IDS study: investors in people', IDS, London.

Institute of Public Policy Research (IPPR), London, tel. (020) 8986 5488
- website: http://www.ippr.org.uk
'Evaluation of the Private Finance Initiative' (?exact title), March 2000.
'Building Better Partnerships', July 2001, ISBN 1860301584
'PFI Openness Survey Paper', February 2004.
'Co-operative Social Enterprise and its Potential in Public Service Delivery', October 2005, http://www.ippr.org

Institute of Development Studies (IDS), University of Sussex, Brighton, Sussex, tel. (01273) 678269,
email: publications@ids.ac.uk
'Bringing citizen voice and client focus into service delivery', 2001, ISBN 1858643635, http://www.ids.ac.uk/bookshop/wp/we138.pdf

Institute of Management, tel. (01536) 207497, email: publications@imgt.org.uk
'Mentoring' (Management Directions), ?2000
'Successful Mentoring in a Week' (business in a week), ?2000.
'Mentoring in practice' (Management Checklist), ?2000.

Jameson, Heather, 1998, 'Fairer Funds' (Standard Spending Assessment and Local Government), Public Service and Local Government, November.

Jones, George W., 1993, 'Local Government: The Management Agenda,' ICSA Publishing, Hemel Hempstead, Hertfordshire.

Joseph Rowntree Foundation (JRF), York
- publications available form York Publishing Services, 64 Hallfield Road, Layerthorpe, York Y03 7ZQ,
tel. (01904) 431213
- website: http://www.jrf.org.uk
'Community governance, community leadership and the new local government', 1999?
'The Impact of External Inspection on Local Government', September 2001.
'External Inspection of Local Government: Driving Improvement or drowning in detail?', 2001. ISBN 1842630261
'Strategic partnering for local service delivery', 2001, ISBN 1903447089
'Contract or Trust?: The Role of Compacts in Local Governance', ISBN 1861343795, January 2002
'The Changing Role of Audit Commission Inspection in Local Government', November 2004, http://www.jrf.org.uk/bookshop/eBooks/1859352391.pdf

Joyce, Paul, 1999, 'Strategic Management for the Public Services), Open University Press.
*Joyce, Paul, 2000, 'Strategy in the Public Sector: A Guide to Effective Change Management', John Wiley & Sons. Chichester, Sussex. ISBN 0 481 89525 3 (reviewed in Planning no. 1384 of 1.9.00, p19).

Juran, J.M. & Gryna, F, 1980, 'Quality planning and analysis', McGraw-Hill, New York.

Keen, Linda & Scase, Richard, 1998, 'Local Government Management: the Rhetoric and Reality of Change', Open University Press.

Kelly, Gavin; Mulgan, Geoff & Muers, Stephen, 2002, 'Creating Public Value. an Analystuical Framewrork for Public Service Reform', Strategy Unit, Cabainet Office, London.

Kerley, Richard, 1994, 'Managing in local government', Macmillan, London.

Kerzner, H, 2000, 'Project Management: A Systems Approach to Planning, Scheduling and Controlling', 7th edition, Wiley Higher Education, ISBN 0471958042

*Kitchen, Ted., 1996, 'People, Politics, Policies and Plans', (Chapter 2: 'The customers of the planning service'), Paul Chapman Publishing, London. HT133.K4

Lane, Jan-Erik, 1995, 'The Public Sector: Concepts, Models and Approaches', 2nd edition, SAGE, London.
Lane, Jan-Erik, 1997, 'Public Sector Reform: Rationale, Trends and Problems', Sage, London. ISBN 0 7619 5366 6 (cloth) / 0 7619 5367 1 (pb)

Lawton, Alan & McKevitt, David, 1994, 'Public Sector Management: Theory, Critique and Practice', Oxford University Press, Oxford.
Lawton, Alan, 1998, 'Ethical Management for the Public Services', Open University Press, June.

Leach, Steven et al., 1994, 'The Changing Organisation and Management of Local Government', Macmillan, London. JS3091.L4
Lawton, Alan, 1998, 'Ethical Management for the Public Services', Open University Business School.

Local Government Association (LGA), 26 Chapter Street, London SW1P 4ND, tel. (020) 7834 2222:
- website: http://www.lga.gov.uk
'Modernising Political Management Arrangements: Options within the existing legislative framework', LGA Information Office, 1998.
'Leading the agenda: Case studies of new political management arrangements', April 1999.
'The agenda for public services in the new parliament', 2001, http://www.lga.gov.uk/lga/research/dcuments/PublicServices.pdf
'Local public service agreements', 2002, http://www.lga.gov.uk/Documents/Publication/psaupdate.pdf
'Freedom to Improve? Evaluating the first round of Comprehensive Performance Asessment', 2003, ISBN 1840493380
'Balance of funding: key issues for local government', January 2004, http://www.lga.gov.uk/Documents/Publication/Balance%20of%20Funding.pdf

Local Government Information Unit (LGIU):
'Public private partnerhsips: opening the public private debate', available from Central Books, London, tel. (020) 8986 5488, ISBN 190373116X.

Local Government Management Board (LGMB), London;
became the Improvement and Development Agency (IDeA) in April 1999:
'Squaring up to management', 1990.
'Standards for managers guide', 1991.
'Work related assessment of managers to national standards: a guide to crediting competence', November 1992.
'People and performance: The LGMB guide to performance management', 1993.
'Managing tomorrow: panel of inquiry report', 1993.
'Shaping future authorities: a practical guide for councillors', 1995.
(Local Government Association and LGMB), 'Local Authorities' Attitudes to Private Sector Funding', 1998.
*'Integrating Sustainable Developmetn into Best Value', August, 1998.

Mackintosh, Maureen & Roy, Rathin (eds), ?, 'Economic Decentralization and Public Management Reform', Edward Elgar Publishing Ltd, Cheltenham, Gloucestershire.

McLean, Iain & McMillan, Alistair, 2003, 'New Localism, New Finance', New Local Government Network, tel. (01904) 431213, email: network@nlgn.org.uk

Mantel, Samuel J, Jr; Meredith, Jack R; Shafer, Scott M & Sutton, Margaret, 2001, 'Project Management in Practice', Wiley Higher Education, ISBN 0471371629

Marshall, Judi, 1984, 'Women managers: travellers in a male world', John Wiley, Chichester, Sussex.

Mayo, Ed & Moore, Henrietta, 2001, 'The Mutual State: How Local Communities Can Run Public Services', Central Books, tel. (020) 8986 4854

McCarthy, V, 2003, 'Performance Measures and Targets', Internal House of Commons Seminar. Scrutiny Unit, London.

MCI, 1992, 'Middle Management Standards', MCI.

McKevitt, David & Lawton, Alan, 1994, 'Public Sector Management: Theory, Critique and Practice', Sage in association with the Open University, London.

McGoldrick,1994, 'The complete quality manual; a blueprint for producing your own quality system', ?

McLeod, Jonathan & Lee, Michael, 1993, 'Towards a new management, local authorites as democratic advocates', The Belgrave Papers no. 9, Local Government Management Board, London.

Meredith, J.R & Mantel, S.L, 1999, 'Project Management: A Managerial Approach' (4th edition), Wiley Higher Education, ISBN 0471434620

Miller, Eric, 1993, 'From dependency to autonomy: studies in organisation and change', Free Association Books, London.

*Minogue, Martin, et al.,1998, 'Beyond the New Public Management: Changing Ideas and Practices in Governance', Edward Elgar Publishing Ltd, Cheltenham, Gloucestershire.

Morgan, G.M., ?1996, 'Images of Organisation', Sage Publications, London. George Green Library at HM131.M6.

MORI Social Research, 2001, 'Frontiers of Performance', MORI Social Research Institute, London SE1

Mumford, Alan, (ed.), 19??, 'Handbook of management development', Gower, Aldershot, Hampshire.

National Audit Office (NAO), London
- website: http://www.nao.gov.uk
- publications available from tel. (0845) 702 3474:
Examining the value for money of deals under the PFI', TSO, London, 1999.
'Measuring the performance of Government Departments', HC 301, Session 2000-2001, TSO, 2001.
'Managing the relationship to secure a successful partnership in PFI projects', December 2001.
'Joining up to improve public services', December 2001, and on the NAO website.
'Joining up to improve public services' ISBN 01209 12246, http://www.nao.gov.uk/publications/nao-reports/index.htm#2001-2002
'Better Public Services Through E-Government', April 2002.
'Financial Management in the European Union: A Progress Report', June 2004, and at http://www.nao.gov.uk/publications/

National Consumer Council, London
- website: http://www.ncc.org.uk/pubs/pdf/policy_commission.pdf
'Making Public Services Personal: A New Compact for Public Services', April 2004, http://www.ncc.org.uk/pubs/pdf/policy_commission.pdf

National Council for Voluntary Organisations (NCVO)
- website: http://www.ncvo-vol.org.uk
'The reform of public services: the role of the voluntary sector', 2005, http://www.ncvo-vol.org.uk/upoloads/uploadedfiles/1/635/reformpublicservicesjune 2005.pdf

National Forum for Management Education and Development, 1993, 'Be a better manager', National Forum for Management Education and Development.

New Local Government Network (NLGN), 42 Southwark St London SE1 1UN
tel. (020) 7357 0051, fax. (020) 7357 0404, email: network@nlgn.org.uk
- NLGN publications can be ordered from: York Publishing Services,
tel: (01904) 431213, fax: (01904) 430868, email: orders@yps-publishing.co.uk
- website: http://www.nlgn.org.uk
'Crossing boundaries: new ways of working', 2003. ISBN 1903447283.
'New Localism, New Finance', September 2003.
''London calling: reflections on 4 years of the GLA and solutions for the future', 2004, ISBN 19034477372
'Making choices: how can choice improve public services?', 2004, ISBN 1903447356
'Rewiring local decision making for political judgment', 2004, ISBN 190344733X
'Joining up local democracy: governance systems for new localism', 2004, ISBN 1903447321
'Vitality through locality: lessons form Lewisham and Suffolk', 2004, ISBN 1903447364, http://www.nlgn.org.uk/publications
'Choice Cuts': essays on the improvement of local public services', 2004.

Newman, Janet, (ed.), 2005, ‘Remaking governance: Peoples, politics and the public sphere’, The Policy Press, Bristol. ISBN 1 86134 639 5 (Hb) / 1 86134 640 9 (pb)

Nutley, Sandra; Walter, Isabel; Davies, Huw T, 2006, ‘Using evidence: Improving public services through better use of research’, The Policy Press, Bristol. ISBN 1 86134 664 6 (Hb) / 1 86134 665 4 (pb)

Oakland, J.S., 1990, 'Total quality management', Heinemann, :London.

Office for National Statistics (ONS)
- website: http://www.statistics.gov.uk
'Public Sector Finances 2004', 2004.

Office for Public Management (OPM), 252B Gray's Inn Road, London WC1X 8JT,
tel. (020) 7837 9600, fax. (020) 7837 6581, email: office@opm.co.uk
- website: http://www.pm.gov.uk/opsr
'Current Issues no. 1: Building the Contract Relationship' (by David Chambers et al.), 1992.
'Current Issues no. 2, 'Mission and Sttrategy in the Public Sector' (by Stewart Ranson et al.), 1992?
'Current Issues no. 3, 'Leadership in the Public Sector' (by Charles handy, et al.), 1993.
'Current Issues no. 4, 'Managers and Professionals' (by Henry Mintzberg et al), 1993.
'Current Issues no. 5, 'Managers and Politicians' (by Romain Laufer et al.), , 1994.
'Current Issues no. 6, 'Managers, Citizens and Consumers' (by Julian LeGrant et al), 1994.
'Current Issues no. 7, 'Managing Fundamental Change' (by Richard Beckhard et. al), 1994?
'Current Issues no. 8, 'Crossing the Voluntary/Statutory Barrier' (by Frances Hessenbein, et al), 1995.
'Current Issues no. 9, 'Public Sector Market Forces' (by Graham Mather, etc), 1996.
'Current Issues no. 10, 'Organisational Learning' (by Donald Schon et al.), 1996.
'Exploiting the Strategic Potential of Best Value', 1998.
*'Managing Strategy - a management workbook' (by Paul Tarplett & Greg Partson), 1998?
*People and Public Services: research on user expectations and experience of public services', 1998?
'Partnership in Town Hall: Building new relationships between councillors and managers' (by Steve Bullock, et al.), 1998?
'Setting the Agenda: Black Managers in Public Services', 1998?
'Open Dialogue for Open Government', 1998?
'Managing Beyond Gender', 1998.
'Reforming our Public Services', 2002 and on the OPM website.

Office of Public Services
- website: http://www.pm.gov/opsr
'Leading from the Front Line', October 2003.

Office of the Deputy Prime Minister (took over responsibility for local government, planning, housing and regeneration
from the DTLR in May 2002)
- replaced in May 2006 by the Department for Communities and Local Government (DCLG)
- website: http://www.odpm.gov.uk
'Council Tax Consultation: Guidelines for local authorities', June 2002, http://www.info4local.gov.uk/searchreport.asp?id=7010&heading=e-mail+alert
'Refinancing of Early Private Finance Initiative Transactions: Code of conduct', November 2002, http://www.info4local.gov.uk/searchreport.asp?id=13061&heading=e-mail+alert
'Measuring the Cost-Effectiveness of Local Government at the National Aggregate Level: Technical note', November 2002,
http://www.info4local.gov.uk/searchreport.asp?id=13126&heading=e-mail+alert
'National Targets for Local Public Service Agreements: Annex A;, November 2002, http://www.info4local.gov.uk/searchreport.asp?id=13140&heading=e-mail+alert
'Local Public Service Agreements: Statement for local authorities', November 2002, http://www.info4local.gov.uk/searchreport.asp?id=13136&heading=e-mail+alert
'Comprehensive Performance Assessment', November 2002, http://www.info4local.gov.uk/searchreport.asp?id=13135&heading=e-mail+alert
'Links Between the Finance and Non-Finance Elements of Local Government: Executive summary', November 2002,
http://www.info4local.gov.uk/searchreport.asp?id=13275&heading=e-mail+alert
ODPM 2003:
'Balance of Funding Review: Terms of reference', January 2003, http://www.info4local.gov.uk/searchreport.asp?id=13855&heading=e-mail+alert
'Draft Special Grant Report', January 2003, http://www.info4local.gov.uk/searchreport.asp?id=13854&heading=e-mail+alert
'Local Government Financial Statistics' January 2003, and at http://www.odpm.gov.uk
'Service Delivery Agreement', February 2003, http://www.info4local.gov.uk/searchreport.asp?id=14343&heading=e-mail+alert
'Single Capital Pot Guidance: 2003', April 2004, ttp://www.info4local.gov.uk/searchreport.asp?id=14920&heading=e-mail+alert
'Capacity Building Programme Prospectus', July 2003, http://www.info4local.gov.uk/searchreport.asp?id=15941&heading=e-mail+alert
'User/Public Satisfaction with Service Delivery: Overall and Theme Specific Performance: Briefing Paper prepared for The Beacon Council Advisory Panel', July, http://www.local.odpm.gov.uk/research/beacon5.pdf
'Local Government Balance of Funding Review- Invitation to Submit Papers', July 2003, ODPM Free Literature, PO Box 236,
Wetherby, West Yorkshire, LS23 7NB, tel: (0870) 1226 236, fax: (0870) 1226 237
'Methodology Guide for the Area Cost Adjustment 2004-05', October 2003, http://www.info4local.gov.uk/searchreport.asp?id=17052&heading=e-mail+alert
'Comprehensive Performance Assessment 2003-05: Excellent authorities - Recategorisation and freedoms', November 2003,
http://www.info4local.gov.uk/searchreport.asp?id=17363&heading=e-mail+alert
'LPSA 2G Building on Success, A guide to the second generation of local public service agreements', December 2003, http://www.odpm.gov.uk/lpsa
ODPM 2004:
'Living Places: Caring for Quality', January 2004, http://www.info4local.gov.uk/searchreport.asp?id=18554&heading=e-mail+alert
'Living Places: Caring for Quality - Urban research summary 15', January 2004, http://www.info4local.gov.uk/searchreport.asp?id=18553&heading=e-mail+alert
'Mapping approaches to integrating performance indicators across local strategic partnerships', 2004, http://www.local.odpm.gov.uk/research/lsp2002.pdf
'Best Value and Performance Improvement for Metropolitan Passenger Authorities', January 2004, http://www.info4local.gov.uk/searchreport.asp?id=18477&heading=e-mail+alert
'Guidance on Best Value and Performance Plans', March 2004, http://www.info4local.gov.uk/searchreport.asp?id=18925&heading=e-mail+alert
'The Role of Staff in Delivering High Quality Public Services: Summary', April 2004, http://www.info4local.gov.uk/searchreport.asp?id=19551&heading=e-mail+alert
'The Role of Staff in Delivering High Quality Public Services', April 2004, http://www.info4local.gov.uk/searchreport.asp?id=19550&heading=e-mail+alert
'Information on Recently Endorsed Private Finance Initiative Schemes', April 2004, http://www.info4local.gov.uk/searchreport.asp?id=19631&heading=e-mail+aler
'Spending Review 2004: ODPM public service agreement - 2005-08', July 2004, http://www.info4local.gov.uk/searchreport.asp?id=20945&heading=e-mail+alert
'Public Service Agreement Target Four: Local government', October 2004, http://www.info4local.gov.uk/searchreport.asp?id=21771&heading=e-mail+alert
'Public Service Agreement Target Three: Fire', October 2004, http://www.info4local.gov.uk/searchreport.asp?id=21770&heading=e-mail+alert
'Government Response to the ODPM Select Committee Report: Local government revenue', October 2004,
http://www.info4local.gov.uk/searchreport.asp?id=21768&heading=e-mail+alert
ODPM 2005:
'Mainstream Public Services and Neighbourhood Deprivation: Summary', January 2005, http://www.info4local.gov.uk/searchreport.asp?id=23093&heading=e-mail+alert
'New localism - Citizen Engagement and Public Services: Why neighbourhoods matter', January 2005,
http://www.info4local.gov.uk/searchreport.asp?id=23159&heading=e-mail+alert
'Vibrant Local Leadership', January 2005, http://www.info4local.gov.uk/searchreport.asp?id=23158&heading=e-mail+alert
'Delivering Efficiency in Local Services: Further guidance', January 2005, http://www.info4local.gov.uk/searchreport.asp?id=23155&heading=e-mail+alert
'Securing Better Services: Developing a new performance framework', March 2005, http://www.info4local.gov.uk/searchreport.asp?id=23896&heading=e-mail+alert
'Mainstream public services and their impact on deprived neighbourhoods', 2005, http://www.neighbourhood.gov.uk/formatteddoc.asp?id=829
'Mainstream Public Services and Neighbourhood Deprivation: Report', January 2005, http://www.info4local.gov.uk/searchreport.asp?id=23092&heading=e-mail+alert
'Smarter Delivery, Better Neighbourhoods', January 2005, http://www.info4local.gov.uk/searchreport.asp?id=23091&heading=e-mail+alert
'National Evaluation of Local Public Service Agreements', First Interim Report, August 2005, http://www.odpm.gov.uk/stellent/groups/odpm_localgov/documents/page/odpm_locgov_039948.pdf
(ODPM, the Cabinet Office & the Home Office), 'The ‘Improving delivery of mainstream services in deprived areas: the role of community involvement’, executive summary, the full report and case study report, September 2005, at http://www.neighbourhood.gov.uk or from PO Box 236, Wetherby, West Yorkshire, LS23 7NB; tel: (0870) 1226 236, fax: (0870) 1226 237, textphone: (0870 120 7405), or email: odpm@twoten.press.net
'Public Service Agreement Floor Targets: Floor Targets Interactive', September 2005.

Parsons Wayne, 1996, 'Public Policy: An Introduction to the Theory and Practice of Policy Analysis', Edward Elgar Publishing Ltd, Cheltenham, Gloucestershire.

Paxton, Will; Pearce, Nick; Unwin, Jill & Molyneux, Peter, 2005, 'The voluntary sector delivering public services: Transfer or transformation?', Joseph Rowntree Foundation, York, ISBN 1 85935 367 3

Peters, B. Guy & Van Nispen, Frans, K.M., 1998, 'Public Policy Instruments: Evaluating the Tools of Public Administration', Edward Elgar Publishing Ltd, Cheltenham, Gloucestershire.

Peters, Tom., 1992, 'Liberation management', Pan, London.

Pickstock, Alan, 1997, 'Getting to grips with governance', Public Service and Local Government', November.

Plummer, John, 1994, 'The Governance Gap: Quangos and Accountability', LGC Communications.

Public Management Foundation (PMF), 165 Gray's Inn Road, London WC1X,
tel. (020) 7278 1712, fax. (020) 7713 1515, email: pmf@pmfoundation.org.uk
'Making the Connections - citizens mapping the big future', 1998?
'Joined-Up Management' (by Greg Parston & Nicholas Timmins), 1998?
'The Futuren for Public Services 2008', 1998?
'Civic Entrepreneurship' (by Charles Leadbeater & Sue Goss), Joint Publications of Demos & PMF, 1998?

Pugh, D.S. & Hickson, D.J., (eds.), 1996, 'Writers on Organisations', 5th edition, Penguin Books, London.

Rao, Nirmala, 1993, 'Managing Change: Councillors and the New Local Government', Joseph Rowntree Foundation, York.

Ranson, Stewart & Stewart, John, 1994, 'Management for the Public Domain: enabling the Learning Society', Macmillan, London.

Rashid, Noorzaman, 1999, 'Managing Performance in Local Government', Kogan Paul, London N1, April.

Revans, Reginald W., 1982, 'The origins and growth of action learning', Chartwell-Blatt, Bromley, Kent.

Roberts, Ian & Wright, Jane, 2003, 'Consultation, like charity, begins at home: how t6o improve internal organisational processes', eg' (University of Westminster) 9 (3), September, p12

Roberts, Trevor, 1992, 'Staff development in planning' (written by Trevor Roberts for the RTPI CPD Panel), 2nd edition. ISBN 0 901151 70 X

Rook, Alexander, 2005, 'Never mind the quality…', (Audit Commission ambitions for quantifying the quality of life and public services in an area), 'eg' (promoting local sustainable development), 11 (6/7), October/November, pp4-5

Rose, Peter, 1997, 'The way to keep the customer satisfied', Planning 1244, 14.11.97.

Royal Instiutution of Chartered Surveyors, 1995, 'The Private Finance Initiative: The Essential Guide', RICS, London.

Royal Town Planning Institute (RTPI), 41 Botolph Lane, London EC3R 8DL,
tel. (020) 7929 9494, fax. (020) 7929 9490, email: online@rtpi.org.uk:
- website: http://www.rtpi.org.uk
'Planning - is it a service and how can it be effective?', RTPI Commissioned study by Alan Gunne-Jones of Elsworth Sykes Planning, 1991. ISBN 0 901151 65 3.
'Job Sharing for Planners', Members Services Department, 1992
'Staff development in planning' (written by Trevor Roberts for the RTPI CPD Panel), 2nd edition, 1992. ISBN 0 901151 70 X
'RTPI Distance Learning Pack: Managing a planning and development environment', Written by Tony Claydon, Bryan Moore & Jeff Webb, Trent Polytechnic (since 1992 The Nottingham Trent University), Nottingham, 1984 (revised in late 1990s), 1984. ISBN 0 905488 05 9, Department of Economics and Politics, TNTU, Burton Street, Nottingham NG1 4BU, tel. (0115) 941 8419, fax. (0115) 924 6829. email: Vaughan.Galt@ntu.ac.uk or Jeffrey.Webb@ntu.ac.uk
'Sorry dear - we're closed for lunch', Published in 'The Planner', September 1986.
'BS 5750: Quality assurance for town planners (BS5750): guidelines and case studies', written and compiled by an RTPI Working Party, 1993. ISBN 0 901151 79 3
(author: Linda Welsh),
'Training audits', written by Linda Welsh for the RTPI Panel, 1994. ISBN 0 01151 83 1.
(authors: Higgins, Marilyn; Prior, Alan; Boyack, Sarah; Howard, Teresa and Krywko, Jean), 'Planners as Managers: Shifting the Gaze', Study commissioned by the Royal Town Planning Institute, Published by RTPI Services Ltd, 1995, ISBN 0 901151 87 4 (GP5511.PLA)
Higgins, Marilyn, 'Contracting out planning services', Results of a survey of local planning authorities in the UK carried out by the RTPI Management Development Panel and written by Marilyn Higgins, 1996. ISBN 0 901151 92 0
'Local delivery of planning services', RTPI Commissioned study by Peter Spawforth and colleague of Peter Spawforth Associates, 1996, ISBN 0 901151 95 5
(study commissioned from Higgins, Marilyn; Prior, Alan; Boyack, Sarah; Howard, Teresa & Krywko, Jean), 'Planners as Managers: Shifting the Gaze', Published by RTPI Services Ltd, 1995, ISBN 0 901151 87 4. (GP5511.PLA)
'Good Practice in the Management of Planning Services' (A series of good practice notes commissioned from The Planning Exchange for the RTPI Management Development Panel, 1998:-
1. 'Service level agreements and recording and analysing staff time', ISBN 1 902311 03 5.
2. 'Performance review criteria'. ISBN 1 902311 04 3.
3. 'Allocating costs to cost centres'. ISBN 1 902311 05 1.
4. 'Staff training and development'. ISBN 1 902311 06 X.
5. 'Information strategies'. ISBN 1 902311 07 8.
'Managing a planning and development department', RTPI distance learning package produced by Jeff Webb & Vaughan Galt of Nottingham Trent University, 1998, available from Nottingham Trent University. ISBN 1 898096 32 5
'The role of planning in local government', Commissioned by the RTPI from Rob Cowan, 1999.

Rural Development Commission (former), 1996, 'Fair Shares for Rural Areas? An Assessment of Public Resource Allocation Systems', RDC (former), Salisbury, Wiltshire.

Schon, Donald A, 1983, 'The reflective practitioner', Basic Books, USA.
Schon, Donald A., 1987, 'Educating the reflective practitioner', Jossey-Bass Inc, USA.

Scott, Martin, 2005, 'Sustainable Development and the Modernisation of Public Services', Town and Country Planning 74 (2), February, p71

Social Exclusion Unit, Office of the Deputy Prime Minister, 7th Floor, Eland House,
Bressenden Place, London, SW1E 5DU, tel: (020) 7944 3161
- SEU publications available from HM Treasury, London, tel. (020) 7270 4558
and see the SEU website at: http://www.socialexclusionunit.gov.uk

'Joining It Up Locally', Policy Action Team Report PAT 17, DETR Publications, Goldthorpe, Rotherham, April 2000, ISBN 1851123768, and at: http://www.cabinet-office.gov.uk/seu/index.htm and at: http://www.detr.gov.uk
'New Commitment to Neighbourhood Renewal: National Strategy Action Plan', January 2001, and at
http://www.cabinet-office.gov.uk/seu/index/national_strategy.htm or tel. (020) 7944 8383 or email neighbourhoodrenewal@detr.gov.uk
'Policy Action Team report summaries: a compendium', January 2001, and at: http://www.cabinet-office.gov.uk/seu
'National Strategy for Neighbourhood Renewal: PAT Audit, A New Commitment to Neighbourhood Renewal - National Strategy Action Plan, and full copies of all 18 PAT reports are also available on the Social Exclusion Unit's website: http://www.cabinet-office.gov.uk/seu
'Improving Services, Improving Lives: Evidence and Key Themes', October 2005, http://www.socialexclusionunit.gov.uk

Sorabji, Dick, 2004, 'Councils primed to deliver' (local government and improved service delivery), Regeneration & Renewal. 9.1.04, p14

Spawforth, Peter, 1996, 'Local delivery of planning services', RTPI Commissioned study by Peter Spawforth and colleagues of Peter Spawforth Associates, ISBN 0 901151 95 5

Stacey, Ralph, 1993, 'Strategic management and organisational dynamics', Pitman, London.

Stewart, John (ed.), ?1991, 'Understanding the Management of Local Government', Longman, Harlow, Essex.

Stoker, Gerry, 1986, 'The Future of Local Government', Macmillan, London.
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Sullivan, Helen & Skelcher, Chris, 2002, 'Working Across Boundaries: Collaboration in Public Services', Palgrave Macmillan, Basingstoke, Hampshire. ISBN 0 333 96151 X

Sustainable Development Commission
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the UK Round Table on Sustainable Development),
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The Countryside Agency, Chelternham, Gloucestershire:
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The Countryside Agency Research Notes series ,
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'CRN8: Public Expenditure in Rural Areas', February 2001 (free).

The Planning Exchange, 'Good Practice in the Management of Planning Services'
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2. 'Performance review criteria'. ISBN 1 902311 04 3.
3. 'Allocating costs to cost centres'. ISBN 1 902311 05 1.
4. 'Staff training and development'. ISBN 1 902311 06 X.
5. 'Information strategies'. ISBN 1 902311 07 8.

The Scottish Executive, Edinburgh
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The Scottish Office, Edinburgh (former): Scottish Office / The Scottish Executive
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Turok, I, 1990,' Public investment and privatisation in the new towns: a financial assiessment of bracknell', Environment and Planning A, 24, pp361-379.

UK Government:
'The Governance of Public Bodies: A Progress Report', The Stationery Office, February 1997.
'Strong Local Leadership - Quality Public Services', TSO, London, 2001. ISBN 0 10 153272 5

Vaill, Peter B.,1989, 'Managing as a performing art: new ideas for a world of chaotic change', Jossey-Bass, Oxford.

Verheijen, Tony & Coombes, David, 1998, 'Innovations in Public Management: Perspectives from East and West Europe', Edward Elgar, Cheltenham, Gloucestershire.

Walker, Ben, 2003, 'Cutting the red tape', Regeneration & Renewal, 17.1.02, p19

Webb, Jeff & Galt, Vaughan, 1998, 'Managing a planning and development department', RTPI distance learning package produced by Jeff Webb & Vaughan Galt of Nottingham Trent University, available from Nottingham Trent University, Nottingham. ISBN 1 898096 32 5

Welsh Assembly Government, 2004, 'Making the Connections', October, http://www.wales.gov.uk/publicservicereform

Welsh, Linda, 1994, 'Training audits', written by Linda Welsh for the RTPI Panel. ISBN 0 01151 83 1

Whitford-Jackson, Pamela, 1999, 'New Management Structures in Local Government:A Personal View', ICSA Publishing in association with LGC Communications, London, February.

Whittlesea, Emma, 2005, 'New indicators to measure quality of life', 'eg' (promoting local sustainable development), 11 (5), Summer, pp1-3

Wilson, John, (ed.), 1999, 'Financial Management for the Public Services', Open University Press, April.

Wolmar, Christian, 1998, 'Financing Democracy', Public Service and Local Government', June.

Wysocki, R.K; Back, Jnr, R; Crane, D.B, 2000, 'Effective Project Management', (2nd edition), Wiley Higher Education, ISBN 0471360287